Marathon Early Years Consultancy
All resources purchased through the Marathon Early Years Consultancy Resources Hub are digital downloads. No physical items are supplied, and no postage or physical returns are required.
Problems accessing your download
If your download link does not work, your file will not open or you have not received your resource, please email hello@marathon-consultancy.co.uk with your order number and a description of the problem.
We will help you access your purchase, including resending the file or providing a replacement where needed.
Faulty or incorrectly described resources
If a resource is faulty, incomplete or does not match its description, please contact us so we can investigate.
We will provide an appropriate correction or replacement at no additional cost. Where the issue cannot be resolved within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or refund, depending on the circumstances and your legal rights.
Changing your mind
For consumer purchases, a 14-day cancellation right normally applies.
If you expressly agree to immediate supply and acknowledge that you will lose your cancellation right when downloading begins, you will no longer have that right once the download starts.
This does not affect your rights if the resource is faulty, not as described or otherwise fails to meet applicable legal requirements.
Refund payments
Where a refund is due, it will be made to your original payment method unless otherwise agreed. Statutory refunds will be processed without undue delay and within the applicable legal deadline.
Contact us
For download support or refund enquiries, email hello@marathon-consultancy.co.uk with your order number.
Nothing in this policy limits your statutory rights.